General Questions
- What is VoIP?
- How is Telforward different?
- How is the voice quality?
- Can I keep my current phone number?
- Can I do a side-by-side test?
- Is Emergency 911 provided?
- Is Telforward different from residential VoIP services?
- Do I need to cancel my current phone service provider?
- How reliable is this phone service?
- How does the monitoring system work?
- What safety provisions are in place?
- How are toll-free numbers handled?
Pricing
Business Features
- What is the complete feature list?
- How are multiple locations and remote employees supported?
- My company has many locations but we only want to publish a single phone number. Can you do this?
- Can I publish local phone numbers in cities where I do business even if I don’t have an office there?
- My company has a lot of outbound employees. Do you support that?
- Can I have multiple extensions?
- Does Telforward include Automated Attendant, Ring Groups and Queues?
- I have several small locations and I would like to consolidate my telephone reception between them. Can I do this?
- Are there any limitations on voicemail?
- Can I do conference calling with Telforward?
Equipment
- What equipment is needed?
- Do you support computer softphones?
- Do I need to run new wiring?
- I only have old style telephone cabling. Can I use Telforward?
- What is your Network Architecture?
- Can I use my existing analog phones?
- Can I use my existing PBX?
- What telephone options are available?
- Do I need to buy a computer to run this service?
- Do your phones provide an intercom capability?
- Do your phones provide paging?
Internet and Network
- Do I need to change my Internet provider?
- What are the bandwidth requirements?
- Do I need to rewire my building to use this service?
